Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and repair slow-moving garage doors on the same day you call. Our experienced technicians carry common replacement parts in their service vehicles, allowing us to complete most repairs in a single visit. For complex issues, we'll provide a detailed timeline after our initial assessment. Emergency repairs are typically completed within 2-4 hours of your call.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors: worn or damaged rollers that create friction, lack of lubrication on tracks and hinges, weakening torsion springs that struggle to lift the door's weight, misaligned tracks, or an aging opener motor losing power. Temperature extremes can also affect performance, especially with older lubricants. Our technicians will diagnose the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we offer flexible financing options to make new garage door installations more affordable. We partner with trusted financing providers to offer low-interest payment plans with terms ranging from 6 to 60 months. Many customers qualify for 0% APR promotional periods. During your free consultation, we'll discuss all available financing options and help you find a plan that fits your budget. Contact us to learn about current promotions.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Randle and the surrounding communities including Morton, Mossyrock, Centralia, Chehalis, Packwood, Glenoma, Mineral, Elbe, Ashford, and Toledo. Our service area covers most of Lewis County and parts of Pierce County. If you're unsure whether we service your area, give us a call and we'll be happy to help.

Question 5

What is your warranty policy?

Accepted Answer

We stand behind our work with a comprehensive 3-year warranty on all labor and installations. Additionally, manufacturer warranties apply to all parts and materials we install, which can range from 1-25 years depending on the product. Our warranty covers defects in workmanship and premature part failure. We're committed to your complete satisfaction and will make any necessary repairs at no additional cost during the warranty period.

Question 6

Do you provide emergency garage door services?

Accepted Answer

Yes, we offer 24/7 emergency garage door repair services. We understand that a broken garage door can be a security risk and major inconvenience. Our emergency technicians are available nights, weekends, and holidays. When you call our emergency line, we dispatch a technician immediately, typically arriving within 1-2 hours depending on your location. Emergency services include broken springs, doors off track, locked out situations, and security-related repairs.

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